Yore® is a Seoul-based watch brand, established by Aperture Squad Co. (also referred to as aperture squad Co.) in 2023. Our design and engineering teams collaborate across South Korea, the United States, and Germany to create our timepieces.

Yore® sources components from qualified suppliers worldwide, including South Korea, Japan, Hong Kong, China, Switzerland, France, and Italy. All components undergo rigorous quality inspection and final assembly at our headquarters in South Korea.

All prices are listed in US dollars (USD). Payments will be processed in USD.

We accept various payment methods, including PayPal and credit/debit cards.

Orders are processed automatically for efficient shipping. Once placed, they cannot be canceled or modified, including delivery address changes.

If you need assistance, please contact our Customer Journey Cluster at hello@yore.watch immediately.

Yore® offers free express shipping on all orders, worldwide.

We provide worldwide shipping services. Due to legal restrictions, we are unable to fulfill shipping orders to certain countries and jurisdictions, including Afghanistan, Belarus, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Atoll, Kiribati, North Korea, Mayotte, Nauru, Niue, Russia, Saint Pierre and Miquelon, São Tomé and Príncipe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Island, Yemen.

Orders are expected to arrive within 5 to 10 business days after confirmation, but this may vary depending on the destination and local courier conditions. Additional delays may occur during public holidays and due to customs processing procedures in your country.

All shipments are dispatched with signature-required delivery to safeguard against theft. If you are unavailable on the scheduled delivery date, options include rescheduling, delivery to a relay point, designating a safe location, or authorizing a third party to accept the package.

Once payment verification is complete, order processing and shipment may take up to 24 hours, excluding weekends and holidays. Tracking information will be sent via email when your order is ready for shipment.

A tracking number will be provided for all orders and sent via email. This tracking number allows you to monitor your shipment status in real time.

If you do not receive tracking information, please contact our Customer Journey Cluster at hello@yore.watch.

Once an order has been placed, we are unable to accommodate cancellations or amend delivery addresses. Our order processing system is designed for swift and efficient handling.

Please ensure all information is accurate before completing your purchase.

For international shipments, additional customs duties, taxes, or fees may be imposed according to the destination country’s customs regulations. These additional costs are the responsibility of the customer and are not covered by Yore®.

Failure to settle these charges may result in the return of your order. In such cases, delivery fees incurred will be deducted from any refund.

Yore® ships internationally via FedEx. While we ensure timely dispatch, customs procedures and courier delays may affect delivery times. If your shipment is lost or arrives damaged, please contact our Customer Journey Cluster immediately at hello@yore.watch. For customs or courier delays, you may also contact FedEx or your local customs office.

No, the prices quoted do not include customs fees.

For international shipments, additional customs duties, taxes, or fees may be imposed according to the destination country's customs regulations. These additional costs are the responsibility of the customer and are not covered by Yore®.

Any customs duties and taxes incurred during the import process are the responsibility of the customer. We cannot directly refund these customs duties and taxes in the event of a return.

For inquiries about obtaining refunds for these charges, please contact your country's customs authorities. If you require assistance, our Customer Journey Cluster is available at hello@yore.watch.

To maintain optimal performance, store your timepiece in a dry, temperature-controlled environment. Avoid placing it in areas with high humidity, strong magnetic fields, excessive vibrations, or direct sunlight. Ideally, store the timepiece in its original box or a dedicated watch case to protect it from dust and scratches.

If you are not wearing your timepiece for an extended period, we recommend winding it every few weeks to keep the movement lubricated. Store the timepiece in a safe place away from moisture and extreme temperatures. If the timepiece has a leather strap, avoid prolonged exposure to humidity to prevent deterioration.

If your Yore® timepiece has been exposed to a strong magnetic field, it may run significantly faster or stop intermittently. This occurs when the movement's hairspring is affected. Please contact our Customer Journey Cluster at hello@yore.watch for assistance and guidance on resolving magnetization issues.

Yes, we have a policy in place. Please refer to our Returns and Exchanges Policy for full details.

Yore® does not charge any handling or processing fees for returns and exchanges. However, customers are responsible for any third-party transaction fees or customs duties incurred during the process.

To initiate a return or exchange, please contact our Customer Journey Cluster at hello@yore.watch or submit a request through our official website.

Our team will provide detailed instructions on the procedure and necessary documentation required to process your return or exchange request. Please ensure that all returned products meet the conditions specified in our Returns and Exchanges Policy for efficient processing.

Refunds are typically processed within 10 business days after the returned product has been received and inspected. Please note that transaction processing times may vary depending on your payment provider.

Upon receipt, all returned items undergo inspection. Refunds may be denied if products show signs of damage, are incomplete, or do not meet the return conditions specified in our Returns and Exchanges Policy.

Yore® products are covered by a two-year warranty from the date of purchase against all manufacturing defects under normal usage conditions.

The warranty does not cover the following:

• Normal wear and tear, including but not limited to scratches, discoloration, and deterioration of leather or rubber components
• Consumable components such as straps, gaskets, and sapphire crystals
• Damage resulting from accidents, impacts, improper handling, misuse, or failure to follow the provided instructions
• Damage caused by modifications, unauthorized repairs, tampering, or servicing by a third party
• Water damage resulting from misuse or exposure beyond the stated water resistance rating

For defects covered under warranty, Yore® provides complimentary repairs or replacements. For cases not covered by warranty, repair costs and shipping fees may apply.

Customs fees may be applied according to individual countries' laws. Any customs duties and taxes incurred are the customer's responsibility. We recommend contacting your country's customs authorities for clarification.

Repairs or replacements typically take 8 to 10 weeks, depending on the complexity of the issue and parts availability.

Please be aware that unforeseen circumstances may cause delays in both repair and shipment.

Yore®'s warranty applies only to products purchased directly from our official website. Warranty claims require a valid proof of purchase and the original warranty card.

Products purchased from unauthorized third-party sellers may not be eligible for warranty service.