Terms of service
1. About Us and These Terms
This website, yore.watch, is owned and operated by Aperture Squad Co. (“we,” “us,” or “our”), the owner of the Yore® brand.
Aperture Squad Co. is the trading name of Hansang Lee, a sole proprietor.
These Terms of Service (“Terms”) govern your use of our website and purchases made through our online store.
Our store is hosted by Shopify. Your contract for the purchase of products is with Aperture Squad Co.
Please read these Terms before placing an order and retain a copy for your records.
2. Related Policies
The following policies provide further information about our products and services:
The Shipping & Delivery, Returns & Exchanges, and Warranty policies form part of the terms applicable to your purchase. If a specific provision in one of those policies conflicts with a general provision in these Terms, the specific provision takes precedence for that subject, subject to applicable law.
Our Privacy Policy explains our processing of personal information. Accepting these Terms does not, by itself, constitute consent to processing for which separate consent is required.
Nothing in these Terms or our policies excludes or restricts rights that cannot lawfully be excluded or restricted.
3. Eligibility and Account Information
You must have the legal capacity to enter into a purchase contract under the law applicable to you.
Please provide accurate and complete information when placing an order or creating an account, including your email address, billing details, and shipping address. You must be authorized to use the payment method provided.
You are responsible for keeping your account access details secure and for activities you authorize through your account. Please contact us promptly if you believe your account has been accessed without authorization.
4. Product Information and Availability
We take reasonable care to describe our products accurately, including their specifications, materials, dimensions, and features.
Product photographs are provided to illustrate appearance. Colors and finishes may appear differently depending on lighting and display settings. This does not affect our obligation to supply products that conform to their description and the purchase contract.
Availability is subject to stock. Any preorder arrangements or specific delivery estimates will be stated on the relevant product page or otherwise communicated before you place your order.
We may update our product range and website information. Such changes do not alter the agreed specifications of an order we have already accepted without your agreement.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products under these Terms.
An automated order acknowledgment confirms that we have received your order. It does not, by itself, constitute acceptance. We accept your order for the products identified in a shipping confirmation when we send that confirmation, unless we expressly accept those products earlier in a separate communication. A contract of sale for those products is formed at that time.
If your order is shipped in separate consignments, each shipping confirmation applies only to the products identified in it, unless we have already expressly accepted the other products. You do not need to reply to the shipping confirmation or click a link to complete our acceptance.
Payment may be collected before acceptance. If we cannot accept your order, we will notify you and refund any payment collected for the products concerned without undue delay and within the period required by applicable law.
We may decline an order before acceptance for a legitimate reason, including product unavailability, inability to verify payment, reasonable suspicion of fraud, legal restrictions, or delivery being unavailable to the specified address.
If a material pricing or product information error affects your order, we will contact you before proceeding. We will not charge a higher price or supply a materially different product without your agreement.
Nothing in this section limits the cancellation rights described in these Terms or any rights available under applicable law.
6. Prices and Payment
Prices and the currency payable are displayed on the website and at checkout. Please review the order total before submitting your order.
Any taxes or charges collected by us will be shown before you complete checkout. Import duties, import taxes, and related charges not collected by us are addressed in Section 9.
Available payment methods are displayed at checkout. Payments are processed through PayPal, Eximbay, or the payment service associated with the method you select.
Your bank or payment provider may apply currency conversion charges or other fees under its agreement with you. We do not determine those charges.
Price changes apply to future orders and do not change the agreed price of an accepted order.
7. Order Cancellation and Address Changes
You may request cancellation for a full refund within 12 hours of placing your order.
To cancel, email our Customer Journey Cluster at hello@yore.watch and include your order number. The time you send your request determines whether it falls within the cancellation window, regardless of when we respond or process it.
The 12-hour window runs continuously and includes weekends and public holidays.
If you need to change your shipping address, request cancellation within the same 12-hour window and place a new order with the correct address. We cannot edit the shipping address on an existing order.
After 12 hours, cancellation under this policy and shipping address changes are no longer available. You may still exercise any applicable statutory cancellation or withdrawal rights and use our Returns & Exchanges policy after delivery.
A replacement order is subject to the price and availability shown when it is placed.
8. Shipping and Delivery
We provide free express shipping to eligible destinations through FedEx or DHL.
Delivery is generally estimated at 5 to 10 business days after the order confirmation, meaning the automated order acknowledgment described in Section 5. A different timeframe may apply where stated on the product page or agreed before purchase.
For this estimate, business days are Monday through Friday, excluding public holidays in the Republic of Korea. Public holidays in the destination country may also affect delivery.
Delivery estimates are not guaranteed dates unless expressly agreed. Customs processing, carrier disruptions, and other circumstances may affect the estimate. We will notify you of significant delays known to us and provide any cancellation, consent, or refund options required by applicable law.
We send a shipping confirmation and available tracking information when your order is dispatched.
We remain responsible for loss or damage during delivery until the products come into your physical possession or that of a person you designate, other than the carrier, except where applicable law provides otherwise.
If your shipment is lost, damaged, or materially delayed, contact our Customer Journey Cluster. We will coordinate the carrier investigation and provide the remedy required by applicable law. Your rights against us do not depend solely on the outcome of a carrier claim.
Further information is available in our Shipping & Delivery policy.
9. Customs Duties and Import Taxes
Unless expressly stated otherwise at checkout, international orders may be subject to import duties, import taxes, customs clearance fees, or related charges imposed in the destination country.
Charges not collected by us are payable by the recipient to the relevant authority, carrier, or other collecting party.
Please provide information reasonably required for lawful customs clearance. We cannot declare a false product value or describe a commercial purchase as a gift.
If a shipment encounters a customs issue or cannot be delivered, please contact us so that we can discuss the available options.
Amounts paid directly to third parties are not amounts received by us. Any reimbursement obligation we have under applicable law remains unaffected.
10. Returns, Refunds, and Exchanges
You may request a free change-of-mind return within 14 calendar days after receiving your product, subject to our Returns & Exchanges policy.
Calendar days include weekends and public holidays. Any extension required by applicable law remains available.
Contact our Customer Journey Cluster before returning a product. We will provide a prepaid return label and applicable shipping and customs instructions. You are responsible for arranging the local pickup or drop-off in accordance with those instructions.
Returned products should be unused and include their original packaging and accompanying items, subject to your statutory right to inspect goods. Where permitted by law, you may be responsible for a reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.
We do not charge restocking or refund processing fees.
We exchange a product for another product of the same price on request, subject to our Returns & Exchanges policy. To obtain a product at a different price, return the original product and place a new order. The new order is subject to current pricing and availability. This does not restrict replacement remedies for defective or non-conforming products.
Refunds are made to the original payment method unless another method is lawfully agreed, and within the applicable legal timeframe. Where permitted by law, we may withhold a refund until we receive the returned products or evidence that they have been sent back, whichever occurs first.
Returns required because of a product defect or non-conformity are free of charge. Such rights are not limited to the 14-day change-of-mind period.
Please see our Returns & Exchanges policy for the full procedure.
11. Warranty and Statutory Remedies
Our commercial warranty covers defects in materials and workmanship arising under normal use for two years from the original order date, subject to our Warranty policy.
Coverage depends on the nature and cause of the issue. A component is not excluded solely because it is a strap, gasket, or crystal.
Normal wear and aging, accidental damage, misuse, and other exclusions are explained in the Warranty policy.
For issues covered by the commercial warranty, we cover the applicable service and shipping costs described in that policy. Any proposed charges for service outside coverage will be explained and require your agreement before paid work proceeds.
This commercial warranty is additional to your statutory rights. Those rights may provide different periods, starting dates, or remedies and are not shortened by our use of the order date for the commercial warranty.
12. Intellectual Property
Unless otherwise stated, the website’s text, photographs, graphics, logos, product designs, and other content belong to Aperture Squad Co. or their respective rights holders.
You may use the website for personal shopping and retain copies of information relating to your transactions.
Except as permitted by law or authorized by the relevant rights holder, you must not reproduce, distribute, modify, or commercially exploit protected website content.
These Terms do not transfer ownership of any intellectual property rights to you.
13. Acceptable Use
You must not use the website for unlawful or fraudulent purposes, interfere with its operation, introduce malicious software, attempt unauthorized access, or infringe another person’s rights.
We may take reasonable measures to prevent or address misuse, including restricting access where justified.
An access restriction does not automatically cancel an accepted order or remove your rights relating to an existing purchase.
14. Reviews and Other Submissions
If you submit a review or other content expressly intended for publication, you confirm that you are entitled to submit it and that it does not unlawfully infringe another person’s rights.
You grant us a non-exclusive, royalty-free permission to reproduce and display that content for the purpose for which it was submitted. We may make reasonable formatting changes that do not alter its meaning.
We may remove content that is unlawful, fraudulent, abusive, irrelevant, or otherwise violates these Terms. We will not remove a review solely because it expresses a negative opinion.
Private customer correspondence is not treated as permission to publish that correspondence for marketing purposes.
15. Shopify, Personal Information, and Third Parties
Our store is hosted by Shopify. Shopify processes personal information when you visit or purchase from our store.
Shopify Network Intelligence is enabled. This allows Shopify to use information from interactions with our store together with interactions with other merchants and Shopify to provide enhanced services, including personalization, service improvements, and advertising.
Information is shared with Shopify and relevant third parties, including providers located outside your country. For certain enhanced services, Shopify independently determines how personal information is processed.
Our Privacy Policy explains our practices and available choices. Further information is available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Where consent is required for particular processing, accepting these Terms does not replace that consent.
The website may contain links to third-party services. Their own terms may apply to your use of those services. Our use of Shopify, payment providers, carriers, or other providers does not remove our obligations as the seller.
16. Website Operation and Liability
We take reasonable care in operating the website and providing information, but cannot guarantee that the website will always be available or free from technical errors.
We will take reasonable steps to address material errors brought to our attention.
Our responsibility for losses arising from a breach of these Terms is determined by applicable law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
No website availability statement or other provision in these Terms removes our obligation to supply conforming products or provide refunds and other remedies required by law.
17. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, or applicable requirements.
Updated Terms apply to orders placed after the updated version becomes effective. An existing order remains governed by the Terms applicable when it was placed, unless a change is required by law or expressly agreed with you.
We will provide notice of material changes where required by applicable law.
18. Governing Law and Disputes
These Terms and purchases from our store are governed by the laws of the Republic of Korea.
If you are a consumer, this choice of law does not deprive you of protections provided by mandatory provisions of the law that would otherwise apply, including applicable protections in your country of habitual residence.
Disputes may be brought before a competent court in the Republic of Korea or another court available to you under applicable mandatory jurisdiction rules. These Terms do not require you to bring proceedings exclusively in the Republic of Korea where the law provides otherwise.
You may contact our Customer Journey Cluster with a complaint. Contacting us is not a prerequisite to exercising legal rights or seeking a remedy from a competent authority or court.
19. General Provisions
If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A failure or delay to enforce a right does not, by itself, amount to a waiver of that right.
These Terms, the policies incorporated into them, and any terms expressly agreed for your order constitute the agreement relating to your purchase. They do not exclude representations or pre-contractual information that are binding under applicable law.
20. Contact
For questions about these Terms or your order, contact:
Customer Journey Cluster
Email: hello@yore.watch
Telephone: +82 2 6958 7939
Aperture Squad Co.
Unit 322, 8, Beobwon-ro 8-gil, Songpa-gu, Seoul, 05855, Republic of Korea
Yore® by aperture squad Co.