Refund policy
Scope
This policy applies to products purchased directly from the official Yore® website, operated by Aperture Squad Co. (“we,” “us,” or “our”).
Free Returns Within 14 Days
You may request a free return without giving a reason within 14 calendar days after receiving your product. Calendar days include weekends and public holidays, subject to any extension required by applicable law.
To meet this deadline, you must notify us of your decision to return the product within this period. The product does not need to arrive at our premises within the same period.
We cover return shipping when you use the return label we provide.
Product Condition
Please return your product unworn and unused, together with its original packaging, accessories, warranty card, instructions, and protective materials.
You may inspect the product as permitted by applicable law. Handling necessary to establish its nature, characteristics, and functioning does not, by itself, invalidate your statutory right of withdrawal.
If handling beyond what is necessary reduces the product’s value, we may make a corresponding deduction only to the extent permitted by applicable law. We will explain the basis and amount of any deduction.
These conditions do not restrict your rights regarding defective, damaged, or incorrectly supplied products.
How to Return Your Product
- Contact our Customer Journey Cluster at hello@yore.watch within the return request period. Please include your order number and a clear statement that you wish to return your product.
- We will provide a prepaid return shipping label, any required customs documents, and return instructions.
- Pack the product securely and attach the supplied label and documents as instructed.
- Arrange a pickup with the designated carrier using the instructions we provide. Where available, you may instead drop off the parcel at an authorized carrier location.
- Retain your proof of shipment until your return and refund have been completed.
Please contact us before arranging shipping yourself. Our free return service uses the label we provide. Reimbursement of independently arranged shipping must be agreed with us in advance, except where otherwise required by applicable law.
Refunds
We will refund the purchase price of the returned product to your original payment method, unless another method is expressly agreed with you and permitted by applicable law.
We do not deduct return shipping costs when you use our supplied label. We do not charge restocking or refund processing fees.
Refunds will be made without undue delay and within the period required by applicable law. Where permitted, we may withhold reimbursement until we receive the returned product or evidence that it has been sent back, whichever occurs first.
Your payment provider may require additional time to credit the refund to your account.
Customs duties, import taxes, and other charges paid directly to customs authorities or third parties are not payments received by us. Please contact the relevant authority or provider about any available refund procedure. This does not affect any reimbursement obligation we have under applicable law.
Exchanges
We exchange a product for another product of the same price. Please tell us within 14 calendar days after receiving your original product. Contact our Customer Journey Cluster at hello@yore.watch with your order number and the product you would like instead.
We will provide a prepaid return label and return instructions. Once we receive and check the returned product, we will send the replacement. You are not charged again for the replacement product.
To change to a product at a different price, please request a free return and place a new order for the product you want. Your return and new order will be processed separately. New orders are subject to availability and the prices in effect when the order is placed.
An exchange is a new international shipment. Import duties and taxes may apply again in the destination country and are the customer’s responsibility. Duties already paid on the returned product may be refundable by the customs authority in your country, and you can apply to that authority directly.
This process applies to change-of-mind exchanges and does not affect your rights regarding defective, damaged, or incorrectly supplied products.
Defective, Damaged, or Incorrect Products
If your product is defective, arrives damaged, or does not match your order, please contact our Customer Journey Cluster. We may request photographs or other information to help assess the issue.
Where a return is needed to resolve the issue, we will arrange return shipping at our expense. Any repair, replacement, or refund will be provided in accordance with your rights under applicable law and, where relevant, our Warranty policy.
The 14-day change-of-mind return period does not limit your statutory rights regarding defective, damaged, or incorrectly supplied products.
Your Statutory Rights
This policy is in addition to your statutory consumer rights. Nothing in this policy excludes or restricts any rights that cannot lawfully be excluded or restricted.
If any provision conflicts with mandatory consumer protection requirements applicable to your purchase, those requirements will prevail.
Contact
Customer Journey Cluster
Email: hello@yore.watch
Telephone: +82 2 6958 7939
Aperture Squad Co.
Unit 322, 8, Beobwon-ro 8-gil, Songpa-gu, Seoul, 05855, Republic of Korea
Yore® by aperture squad Co.