Shipping policy
Scope
This policy applies to orders placed through the official Yore® website, operated by Aperture Squad Co. (“we,” “us,” or “our”).
Free Worldwide Shipping
We offer free express shipping on all orders to eligible destinations worldwide. Orders are shipped via an express courier such as FedEx or DHL, depending on the destination and service availability.
Free shipping does not include customs duties, import taxes, or customs clearance charges payable in the destination country.
Estimated Delivery Time
For in-stock products, delivery is generally expected within 5 to 10 business days after order confirmation, unless a different timeframe is stated on the relevant product page.
Business days are Monday to Friday, excluding public holidays in the Republic of Korea. Public holidays in the destination country may also affect delivery.
Delivery times are estimates and may vary due to the destination, carrier operations, customs clearance, public holidays, or circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will notify you using the contact details provided at checkout. Nothing in this policy limits your rights under applicable law in the event of delayed or failed delivery.
Order Cancellation
You may cancel your order for a full refund by submitting a cancellation request within 12 hours of placing the order.
The 12-hour period runs continuously and includes weekends and public holidays. Eligibility is determined by when you submit your request, rather than when our team reviews or processes it.
To cancel an order, contact our Customer Journey Cluster at hello@yore.watch with your order number and a clear statement that you wish to cancel.
After the 12-hour period, cancellation under this policy is no longer available. You may request a free return after receiving the product in accordance with our Returns & Exchanges policy. This does not restrict any cancellation or withdrawal rights available under applicable law.
Refunds for canceled orders will be issued to the original payment method. Your payment provider may require additional time to credit the refund to your account.
Shipping Address Changes
We do not amend the shipping address on an existing order.
If you need to change your shipping address, submit a cancellation request within 12 hours of placing your original order, then place a new order using the correct address.
After the 12-hour period, shipping address changes are not available.
Your cancellation and new order will be processed separately. New orders are subject to availability and the prices in effect when the order is placed.
Please check your shipping address and contact details carefully before completing your purchase.
If a shipment cannot be delivered because the address provided is incorrect or incomplete, the carrier may return it to us. We will contact you to arrange redelivery or a refund. Where you ask us to send the product again, the additional shipping cost is payable by you. We will confirm the amount and send a payment link, and we will dispatch the product once payment has been received. Where you ask for a refund, we will refund the price of the product once it has been returned to us. This does not affect your rights under applicable law.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and a link to track the shipment.
Tracking information may take some time to appear in the carrier’s system. If you have difficulty tracking your order, please contact our Customer Journey Cluster.
Shipping Availability
Shipping is subject to applicable laws, carrier coverage, and service availability. Certain countries, territories, or addresses may be excluded from delivery. Destinations we can ship to are confirmed at checkout.
If you are unsure whether we can deliver to your address, please contact us before placing an order.
If we cannot fulfill an order because delivery to the specified destination is unavailable, we will notify you and refund any payment received for the unfulfilled order.
Customs Duties and Import Taxes
Unless expressly stated otherwise at checkout, product prices do not include customs duties, import taxes, or customs clearance charges imposed in the destination country. These charges are the customer’s responsibility and may be collected by the carrier or the relevant authority before delivery.
Such charges vary by destination. Please contact your local customs authority for information about any charges that may apply.
You are responsible for providing any information or documents reasonably required for customs clearance and for paying applicable import charges promptly. Failure to do so may delay delivery or result in the shipment being returned to us.
If your shipment is held or returned because of a customs clearance issue, please contact our Customer Journey Cluster so that we can explain the available next steps.
Lost or Damaged Shipments
Our shipments are insured against loss or damage during transit.
If your order appears to be lost or arrives damaged, please contact our Customer Journey Cluster as soon as reasonably possible. For damaged deliveries, please retain the product and packaging and, where possible, provide photographs to help us investigate.
We will coordinate with the carrier and arrange an appropriate resolution, including a replacement or refund where required by applicable law. You are not required to pursue a claim against the carrier yourself.
Our shipping insurance arrangements do not limit our obligations to you or your statutory consumer rights.
Your Statutory Rights
Nothing in this policy excludes or restricts any consumer rights that cannot lawfully be excluded or restricted.
If any provision conflicts with mandatory consumer protection requirements applicable to your purchase, those requirements will prevail.
Contact
Customer Journey Cluster
Email: hello@yore.watch
Telephone: +82 2 6958 7939
Aperture Squad Co.
Unit 322, 8, Beobwon-ro 8-gil, Songpa-gu, Seoul, 05855, Republic of Korea
Yore® by aperture squad Co.